Writing
31 articles on merchant payments, real-time rails, platforms and commerce in Australia.
From Strength to Strength: Why Bunnings' Marketplace Keeps Growing
Of the Australian retailers that bolted a marketplace onto a store network, Bunnings is the only one reporting strong growth. A teardown of why it works.
Online Marketplaces in Australia: 2026
In 2022 Australia was the land of the online marketplace. Four years on, the abundance story has met a culling. The state of play, and why.
If e-commerce was a real shop, you'd close it by lunchtime
If 97 of every 100 people walked out of your store without buying, you'd shut it. Yet that store is e-commerce.
Agentic commerce, part two: the cheapest thing in retail is now the most valuable
Whether you exist in an AI agent's reasoning window comes down to one thing: product data clean enough for a machine to trust.
Agentic commerce: the funnel didn't die, it got bypassed.
The agent is the new shop window and the protocol is the new shelf. What agentic commerce means for retailers and payments.
The In-Between: Making Payments Invisible in the Age of Digital Commerce
In a well-built digital experience, payments fade into the background. On the sliver between pre-purchase and post-purchase.
The Marketplace Shakeup: Australia’s eCommerce Reality in 2025
Three years after mapping Australia's online marketplaces, more than half have reached end of life. What the growth narrative missed.
Real time crumbling of the content flywheel
Write a blog, rank on Google, get free clicks, convert, repeat. The content flywheel that powered a decade of digital growth is collapsing.
The Cornerstone of a Successful Business in Challenging Times
Are you leaving success on the table? Invest in your existing customers. Reward them, value them, and watch your business thrive.
The Rise of Digital Wallets and What's in Store for the Future
Digital wallets offer a faster, safer and more convenient way to pay in store and online. Where adoption is heading, and what comes next.
The Future of Commerce: Seamless Payments in a Click
Fewer steps to checkout, smarter tokenisation, digital wallets and a leaner payment stack for today's digital customers.
Account-to-Account Payments: An American's Perspective from Australia
Australia's real-time rails are years ahead. What it would take for US banks to offer the same seamless A2A experience.
The Future of Fraud Prevention in the Payments Industry
How AI and machine learning spot fraud patterns, lift authorisation rates and cut false declines.
Network Tokenization to Prevent Fraud and Risk: Part I
Why tokenisation is central to a modern payment strategy, from fraud and risk to loyalty and customer experience.
The Power of Tokenization in Omnichannel Payments: Part II
Part two on tokenisation: using tokens across channels to build a competitive edge and a better customer experience.
Merchant Surcharging: Considerations for Businesses
Surcharging in card-present and card-not-present environments, the common misconceptions, and both sides of the debate.
PayTo: A New Payment Revolution for Businesses
Why account-to-account payments are on every business's radar, and what the NPP and PayTo mean for how merchants get paid.
The Evolving Retail Payments Landscape
Cash is declining as contactless and mobile wallets grow. A look at the NPP and what it means for retailers.
Merchant Choice Routing: What is It?
How least-cost routing lets merchants choose the most cost-effective path for each transaction.
Successful Payment Strategies for FY24
Payment methods, infrastructure and data-rich tools that drive growth and a better customer experience for e-commerce brands.
Benefits of offering Multiple Payment Options in eCommerce
A question I get asked every day: how will more payment methods help my business? The benefits, explained.
Marketplace Behaviour in Australia
Online marketplaces are now a mainstay of Australian shopping. How consumer behaviour is changing, and what it means for brands.
QR Code Payments are also a Retail Game Changer
QR codes are back, and payments is where they could change retail the most.
The State of the Subscription Economy
Subscriptions keep growing. What's driving the subscription economy and how brands can take part.
Why innovating CX should be design-led
Why the best customer experience improvements start with design, not technology.
The State of Gift Cards in Australia
Modern omnichannel gift cards drive retention and loyalty. The numbers, the channels and the opportunity for retailers.
Online Marketplaces Started in Australia
Is Australia the per capita leader in online marketplaces? A guide to the B2B and B2C marketplaces brands can sell on.
Opportunities for Brands to Create and Sell in Marketplaces
Where the opportunities are for brands to create their own marketplace, or to sell on someone else's.
CX: Order & Collect or Delivery?
Order and collect or home delivery? How customers choose, and what it means for retailers.
Cart Abandonment is a Delivery Problem Ready to be Optimised
Many abandoned carts come down to delivery. How to fix the delivery experience and recover sales.
The Convergence of Payments & Delivery
Payments and delivery are converging at checkout. Why that matters for conversion and customer experience.